Privacy Policy

CohesiveTec Pty Ltd is committed to protecting the privacy and security of our customers. This privacy notice describes how we collect, store and use personal information in accordance with the General Data Protection Regulation (GDPR).

Some of the key points of CohesiveTec’s privacy statement are:

• We don’t sell your data to third parties
• We do make it easy for you to manage your information, you can change your communication preferences at any time.

We are CohesiveTec Pty Ltd of 63 Hincksman Street, Queanbeyan, NSW 2620 Australia.

This document covers information we collect about you, whether via our websites, www.cohesivetec.com, through our telephone support team, social media channels, our agents or otherwise. Please read it carefully to understand how your personal information will be treated.

CohesiveTec is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about our customers. We share your concern about the protection of your personal information and are committed to safeguarding your privacy.

We collect a range of personal information relating to you, including your:

• name;
• email address;
• telephone number;
• IP address; and;
• any other personal information that you choose to provide to us when you complete our online ‘get in touch’ forms or otherwise make contact with us.

We use your personal information as follows:

• to maintain our relationship with you whilst you are a customer;
• to process orders and provide agreed goods and services to you;
• for invoicing, processing payments, account set up and maintenance;
• to communicate with you, including to respond to information requests/enquiries submitted and/or to obtain your feedback on our products and services;
• for record keeping, statistical analysis and internal reporting and research purposes;
• to notify you about changes to our products and services;
• to decide on and notify you about price changes;
• to monitor the quality of our products and services;
• for logistical purposes, including to plan and log delivery routes;
• to investigate any complaint you make;
• to provide evidence in any dispute or anticipated dispute between you and us;
• to obtain credit references, credit checks and for debt collection, fraud detection and prevention and risk management purposes;
• to monitor and/or record telephone conversations to or from you in order to offer you additional security, resolve complaints, improve our service standards and for staff training purposes; and
• to protect the rights, property, and/or safety of CohesiveTec, its personnel and others.

We may send you direct marketing in relation to our own products and services by phone, as long as this is in line with any marketing preferences that you have provided to us.

We will only send you direct marketing in relation to our own products and services by email:

• where you have consented to this; or
• where you have not objected to this, and we are marketing similar products and services to those which were the subject of a previous sale or negotiations of a sale to you.

Your agreement to the use of your personal information for direct marketing purposes is optional and if you choose not to consent, your visit to and use of our Websites will not be affected.

You can choose to opt out of receiving direct marketing information from us at any time, through the ‘Unsubscribe’ link at the bottom of any CohesiveTec email you receive, or by contacting CohesiveTec:

• by Post: PO Box 6196
• by email: info@cohesivetec.com
• by telephone: +61 1300 857 846
• by filling in the enquiry form on our websites
• by contacting us via our live chat function on our websites

We use technology provided by the credit reference agency Creditorwatch that processes personal information that you provide to us, in order to analyse your creditworthiness, which helps us to decide if we are able to offer you an account, through which you can purchase products and services from CohesiveTec. We will also continue to exchange information about you with Creditorwatch on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. Creditorwatch will share this information with other organisations, which may use it to make decisions on future applications for credit.

Creditorwatch provides further information in its privacy policy about how it processes personal information, which is available on its website https://creditorwatch.com.au/

If you pass our credit checks, and our other account opening criteria (details of which will be made available to you during the account opening process) you will be entitled to open an account with us and order any of our products and services in accordance with our General Conditions of Sale. If you do not pass our credit checks you will not be able to set up an account but you may still be entitled to order our products or services (in accordance with our General Conditions of Sale) at our discretion, by making payment upfront.

We use software that processes your personal information (including contact details) and information about your transaction history with us in order to produce recommendations for periodical variations in the pricing of our products and services. We use this software to help us to decide how and when to change our prices. Our Sales Teams ultimately decide if any price change recommendations produced by the software will be applied.

In terms of the legal bases we rely on to process your personal information, these are as follows:

• where you have provided your consent: for direct marketing communications in respect of our own products and services, including in respect of marketing communications sent by electronic means (e.g. email);
• for the performance of a contract with you (such as a contract for the provision of goods and services) or to take steps at your request prior to entering into this contract;
• to comply with legal obligations, including in relation to health and safety and environmental legislation, performing anti- money laundering, terrorism prevention and sanctions screening checks, complaints and investigations or litigation;
• to protect your vital interests or the vital interests of another person, e.g. where you or they are seriously injured or ill, or
• for our legitimate interests in:
• management of your account (including processing payments) and our relationship with you, and communicating with you
• operating our Websites
• sending direct marketing in respect of our own products and services where you have not provided your consent and the marketing communication is sent by non-electronic means (e.g. post or telephone); processing orders and supplying our products and services; and
• our internal business purposes which may include processing for the purposes of: record keeping, research, reporting and statistics, data security, to ensure the quality of our products and services, investigating and responding to queries and complaints, obtaining credit references and credit checks, providing payment performance data to credit reference agencies, changing our pricing, debt collection, fraud detection and prevention, risk management, recruitment and training of our personnel, and protecting our rights, property and safety (and that of others). You can object to processing carried out on the basis of our legitimate interests at any time by emailing info@cohesivetec.com.

When we use your personal information for the purposes specified above, we may also share it with:

• third party provider(s) who provide the following types of services to us: marketing, market research, warehousing and logistics, software, recruitment and customer relationship management;
• third party providers and agents we appoint as our sales agents or to perform services on our behalf, who are provided with access to certain Quin Global customer account details in order to process sales or provide services on our behalf;
• third party providers in order for us to process payments that are due to us, in doing so we provide bank card details to such providers;
• licensed credit reference agencies, debt collection agencies and lawyers when we carry out credit checks, to report on your payment performance and/or or seek to recover debts due to us;
• our accountants, auditors, lawyers or similar advisers when we ask them to provide us with professional advice;
• emergency services in the event that we need to report accidents or incidents or request emergency assistance;
• any Government Department, public body or other third party where we believe in good faith that the law requires this; in the interests of public health and safety; or in order to protect the rights, property, or safety of CohesiveTec, its employees or others;
• any other third parties, if authorised by you to do so.

We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including:

• legal obligation(s) under applicable law to retain data for a certain period of time;
• statute of limitations under applicable law(s);
• (potential) disputes, and;
• guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

Our Websites contain links to other Internet websites. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites use of any personal information. Nevertheless, in the event you encounter any third party associated with our Websites (or who claims association with our Websites) who you feel is improperly collecting or using information about you, please contact info@cohesivetec.com we will be happy to forward your message to the third party.

The following section explains your rights. The various rights are not absolute and each is subject to certain exceptions or qualifications.

We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this Privacy Statement is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws.

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we’re providing you with the information in this Privacy Statement.

You have the right to obtain a copy of your personal information (if we’re processing it), and other certain information (similar to that provided in this Privacy Statement) about how it is used.

This is so you’re aware and can check that we’re using your personal information in accordance with data protection law.

We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person’s rights.

You can ask us to take reasonable measures to correct your personal information if it’s inaccurate or incomplete e.g. if we have the wrong date of birth or name for you.

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where we need to use the information in defence of a legal claim.

You have rights to ‘block’ or suppress further use of your personal information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal information, but may not use it further. We keep lists of people who have asked for further use of their personal information to be ‘blocked’ to make sure the restriction is respected in future.

You have rights to obtain and reuse certain personal information for your own purposes across different organisations. This enables you to move, copy or transfer your personal information easily between our IT systems and theirs (or directly to yourself) safely and securely, without affecting its usability. This only applies to your personal information that you have provided to us that we are processing with your consent or to perform a contract which you are a party to (such as pay and compensation services), which is being processed by automated means.

You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time insofar as that processing takes place for the purposes of legitimate interests pursued by CohesiveTec or by a third party. We will be allowed to continue to process the personal information if we can demonstrate “compelling legitimate grounds for the processing which override [your] interests, rights and freedoms” or we need this for the establishment, exercise or defence of legal claims.

You have the right not to be subject to a decision based solely on automated processing (including profiling), which significantly affects you, subject to some exceptions. Where this is the case, you have the right to obtain human intervention, voice your concerns and to have the decision reviewed.

We may make changes to this Privacy Policy. When we make these changes we will publish the updated policy on our Website. If we make any significant changes, we will take additional steps to inform you of these.